The AI Receptionist Built for Payment Processors
A merchant calls about their processing fees while you're at a demo. They get voicemail. They hang up and call the next processor on Google.
SwipeVolt's AI receptionist answers every call and every website chat, 24 hours a day. It answers common merchant questions, collects their information and statement, and books a savings review with the right rep. Your team shows up to a booked appointment instead of a missed call.
What the SwipeVolt AI Receptionist Does
Answers every call, day or night
The AI voice receptionist picks up when your team can't, in a natural voice, and handles the conversation from hello to booked appointment.
Answers merchant questions on your website
AI chat on your website responds instantly to questions about fees, cash discount, dual pricing, surcharging, equipment, and contracts, using answers you approve.
Books savings reviews on your calendar
It checks real availability and books the merchant directly on the right rep's calendar, with round-robin routing across your team.
Collects the processing statement
It sends the merchant a secure statement upload link so your rep has real numbers before the first call.
Texts back missed calls
If a call is missed, the merchant gets an instant text so the conversation keeps going.
Alerts your team
Every new lead and booking triggers an instant alert to the assigned rep and your office.
See It in Action
A boutique owner calls after hours because her current processor raised her rates. The AI receptionist answers, explains how a cash discount program works, gets her name and number, and books her a call for the next day. Nobody on your team had to pick up the phone.
"Hi, my current processor just sent a letter saying my rates are going up again. Can you guys do better?"
"Definitely. Rate increases are one of the most common reasons merchants call us. With a cash discount program, most boutiques stop paying processing fees completely. Can I get your first name and the best number to reach you?"
"Renee, and this number is fine."
"Thanks, Renee. I have Thursday at 11 AM or 3 PM open for a quick call with one of our specialists. Which works?"
"Three works."
You Control What It Says
Payment processing has rules, and your AI receptionist should follow them. During setup, we build its answers around your programs and your approved language:
- Which programs you offer (cash discount, dual pricing, surcharging, traditional processing)
- What it can and can't promise about rates and savings
- When it should hand the conversation to a person
- Which reps and calendars it books for
You review the conversations anytime, and we adjust the instructions as you go.
Why It Matters for ISOs and Agents
Business owners rarely call just one processor. The first company to respond has the best chance of booking the savings review, and that's hard to do when your reps are in the field, at trade shows, or on other calls. An AI receptionist makes sure every inquiry gets an answer and a next step, even after hours, so your reps spend their time on booked appointments instead of chasing callbacks.
It works as part of SwipeVolt's payment processing CRM, alongside your pipeline, follow-up sequences, and merchant lead generation tools.